Q-Pulse WorkRite

CPD Accredited

Conflict Resolution Training Course

Ensure your employees gain essential skills in conflict resolution

Our Conflict Resolution Training course helps users to effectively deal with the conflict they may face at work, particularly for those working in a customer-facing role or who deal with potentially challenging situations. This conflict management training course will inform your staff of the potential causes of conflict and how they can de-escalate or retain control of a situation, through to safely resolving potential conflicts before they reach crisis point. 

Learning outcomes

Discover the key points of knowledge your staff will gain

Describe common causes of conflict 

Identify some of the early signs of conflict 

Explain how to de-escalate and retain control of a situation 

Discuss how to safely resolve potential conflicts 


Realise the benefits e-learning will bring to your organisation

Cost-effective way of training staff

Saves valuable time and resources

Users can complete the courses at a pace that suits them

Provides automatic email reminders to prompt users to complete course

Police-approved secure platform with hourly data backups encrypted with AES-256 encryption

Interactive, visual learning

Easy-to-digest information

Peace-of-mind for employers


Certification by external professional bodies

Our Conflict Resolution Training course is CPD (Continuing Professional Development) accredited. Make a commitment to your professional development to keep your skills and knowledge fresh and up to date.


Find out what this course will cover


Common causes of conflict

Body language

Conflict resolution

Aggressive behaviour

When conflict escalates

Communication & communication breakdown


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