Ensure your employees gain essential skills in conflict resolution
Our Conflict Resolution Training course helps users to effectively deal with the conflict they may face at work, particularly for those working in a customer-facing role or who deal with potentially challenging situations. This conflict management training course will inform your staff of the potential causes of conflict and how they can de-escalate or retain control of a situation, through to safely resolving potential conflicts before they reach crisis point.
Discover the key points of knowledge your staff will gain
Describe common causes of conflict
Identify some of the early signs of conflict
Explain how to de-escalate and retain control of a situation
Discuss how to safely resolve potential conflicts
Realise the benefits e-learning will bring to your organisation