South Devon NHS Foundation Trust improve quality at their Torbay pharmacy manufacturing unit

Torbay Pharmaceuticals Unit manufactures licensed pharmaceuticals, pharmaceutical specials and CE marked products in their dedicated controlled facilities. The Unit meets Government regulations and EU directives, including MHRA and EU GMP requirements along with ISO requirements around the manufacturing and testing of these products - it is also certified to both ISO 9001:2008 and ISO 13485:2003.

The Unit, part of South Devon Healthcare NHS Trust, required an electronic quality management system to help them manage their compliance activities to continue to meet the above standards and regulations. Their new system also had to be able to act as a central management database as the Unit was split over three sites.

Q-Pulse, Ideagen’s quality management product (QMS), is designed to encourage organisations such as Torbay PMU to focus on what is important by providing a suite of integrated modules to manage quality processes effectively and efficiently. Torbay PMU recognised that Q-Pulse would help them manage processes such as document control, corrective and preventive actions (CA/PA) and audit all electronically, removing duplication of effort and reducing the amount of paperwork they were previously using.


  • Management can easily document, store and review procedures, forms, technical agreements and health & safety documents
  • Equipment can be managed and dates for calibration and servicing easily notified
  • Users are constantly on top of workload with CAPAs emerging electronically in workload, maintaining visibility until complete
  • Provided greater oversight of compliance activities & encouraged ownership of the QMS

Download the Case Study

It has provided us with greater oversight of our compliance activities, encouraged ownership and a centralised QMS. Q-Pulse has provided us with everything that we required when searching for a QMS solution.

Natalie Moore, Quality Systems Manager at Torbay PMU

× Close

My Business Need

This will help us identify the best software product for you.

Add Another Need
× Close

Tell Us More

Please share some further detail so we can refine your product recommendations.

Back To Top