Stop letting the same problems resurface because corrective actions treat symptoms instead of causes. Contextual AI handles systematic investigation whilst you focus on strategic quality improvements that drive permanent solutions.
Non-conformance corrective action for comprehensive NCR management
The same quality issues keep coming back. You fix them, they disappear for a month, then resurface because corrective action addressed symptoms rather than root causes. Meanwhile, non-conformances pile up in email chains whilst suppliers remain unaware their parts are failing.
Ideagen Quality Management transforms reactive fire-fighting into systematic prevention through contextual AI that guides root cause analysis and ensures sustainable solutions stick.
Overview
Intelligent non-conformance corrective action system
Ideagen's NCR corrective action system combines Incident Investigation agents with 80% out-of-box functionality to shift quality teams from reactive fire-fighting to proactive prevention across 6,000+ organisations.
Our deviation management solution provides configurable investigation workflows with dedicated implementation support that adapts to actual quality challenges. The embedded PDCA framework automatically guides users through systematic root cause analysis and sustainable corrective action implementation that prevents recurrence.
Challenge & Solution
Manual tracking of supplier quality issues creates visibility gaps and response delays
Manual spreadsheets create blind spots where quality issues escalate unchecked, resulting in customer complaints before problems get addressed.
Ideagen's deviation management solution provides centralised, real-time visibility through contextual AI with automated alerts, integrated supplier scorecards that identify patterns, and embedded analytics that predict risks. This proactive approach enables strategic quality conversations rather than reactive damage control whilst maintaining comprehensive audit trails for ISO 9001 and MHRA compliance.
Challenge & Solution
Delayed communication of non-conformances to suppliers undermines improvement efforts
Traditional methods result in weeks between detection and supplier notification, allowing quality issues to persist whilst corrective actions lose urgency.
Ideagen's non-conformity tracking system automatically triggers immediate supplier notifications through pervasive AI with detailed documentation and requirements. Real-time collaboration tools enable suppliers to respond directly within the system—strengthening relationships through collaborative CAPA workflows that support continuous improvement rather than punitive approaches.
Challenge & Solution
Incomplete follow-up on corrective actions leads to recurring quality problems
Without systematic tracking, corrective actions remain incomplete whilst non-conformances resurface because verification lacks rigour.
Ideagen's quality deviation control system automatically schedules follow-up activities powered by contextual AI and requires evidence-based verification before completion. PDCA-aligned workflows guide structured problem-solving that addresses root causes. Built-in effectiveness reviews and statistical process control verify sustainable improvements—preventing recurring issues that damage customer satisfaction.
