Improving efficiencies in the laboratory
14 December 2023 at 3PM GMT
‘Improving efficiencies’ is a term often used by management which, at the operations level, is interpreted as cutting staff, doing more with less, and a host of other negative assumptions. However, this presentation will challenge this method of thinking by making process improvement a collaborative and creative process instead of making bricks without straw.
We will look at facilitation, brainstorming, process flow mapping, pinch points and blocks identification, risk management, and value stream mapping as tools to improve performance, enhance employee engagement, reduce errors, while ‘improving efficiencies.’
Webinar participants will:
- Gain an appreciation of the paradigm shifts in the ISO community that benefit businesses
- Witness an overview of key facilitation techniques to stimulate a culture of teamwork and process ownership
- Understand how to visualize and document workflows and value-stream mapping these processes, helping to remove barriers to production, minimize risk, while providing a visual training tool to staff.
- Understand how to utilize these workflows when moving from a “paper-based” laboratory information and data management system to customizing off-the-shelf automated software that not only decreases administrative time, improves process accuracy, and enhances bottom-line productivity. Some of these processes might include:
- Document Management
- Management Reviews
- Instrument recall, calibration, and maintenance, including interval analysis
- Quality Control events
Tim serves as the Vice President of A2LA WorkPlace Training, a company which provides training and consulting on management systems, business processes, and measurement science. Through NCSLI, he served as a technical expert to ISO Working Group (WG) 44 which was responsible for the crafting of the latest revision of ISO/IEC 17025. In addition, he managed committees on the development of handbooks and several NCSLI Laboratory Management standards and Measurement Science Recommended Practices. He has also contributed as a technical expert to the development of some of these documents. Tim has leadership experience in laboratory and quality management for both calibration and testing laboratories.