Transforming customer experience with seamless collaboration

Introduction

Since its establishment in 1992, Transcribe It has evolved to cater to a broad client base, including academics, charities and public sector organizations. As the company expanded, they required a more robust, secure and efficient platform to meet rising GDPR and security needs.

The challenge

Before Ideagen Huddle, Transcribe It relied on a bespoke platform for file uploads, which quickly became outdated. Key challenges included:

• Security vulnerabilities in handling sensitive data for major clients like the NHS and the Cabinet Office
• File corruption and loss due to limited file upload capabilities, especially with large Zoom and Teams recordings during the pandemic
• Time-consuming manual processes for project management, document tracking and GDPR compliance

Finding the right solution

Transcribe It needed a UK-based, secure, and user-friendly solution. After evaluating their options, Ideagen Huddle stood out as the perfect fit:

• Secure, cloud-based workspaces for uploading and managing client recordings and transcriptions
• Intuitive interface that required minimal training for both internal teams and clients
• Enhanced security with globally recognized credentials, ensuring data protection for sensitive information

Implementation and impact

Implementing Ideagen's Huddle transformed the way the company operates, offering a secure, user-friendly platform for document management and collaboration. The implementation was smooth and highly effective, delivering immediate results:

• Automated file management allowed customers to easily upload large files, saving time for both Transcribe It and its clients
• Reduced manual admin work freed up staff time, enabling them to focus on growing the business rather than managing files
• Minimal training required due to Ideagen Huddle's user-friendly design, allowing quick onboarding for both staff and clients