NHS Blood and Transplant benefit from organisation-wide QMS and national document control system

In 1997, NHSBT, known then as the National Blood Service, required a software solution which would help them manage quality records for the organisation electronically. This was driven by the ever-increasing demands of regulatory bodies such as MHRA, against GMP and the EU Blood Directive. As such, finding a solution was fundamental if they were to achieve, maintain and demonstrate compliance to regulatory standards and practices. There was a need to have one centralised, electronic system which would not only help the National Blood Service fulfil its mandatory obligations, but would also help drive performance improvement.


  • Development of national document control system    
  • All UK-sites working with the same system
  • Working to budget, helping to keep the blood collection process efficient and low cost
  • No paper-based incident reporting – all electronic
  • Trend review and root cause analysis leads to organisational learning and improvement opportunities

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Q-Pulse was the scalable solution which enabled all our sites to work with a single system, initially to manage our records, but eventually using it as a UK-wide quality management solution (QMS).

, QA System Manager at NHS Blood and Transplant

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