Our leadership
Ben Dorks was appointed Chief Executive in 2018 having previously served as Chief Customer Officer for Ideagen. In this role, Ben was responsible for the total relationship with Ideagen's customers through the management of global sales, marketing, product and professional services.
As Chief Executive, Ben is responsible for the overall performance of the business with specific focus on operational excellence, customer acquisition and retention and product development. Ben joined Ideagen in 2013 via the acquisition of Plumtree Group where he served as Sales and Marketing Director and previously worked as a Sales Manager at TSF and Applied Group.
Emma Hayes joined Ideagen as Chief Financial Officer in July 2020. She joined Ideagen from Severn Trent PLC, where she was Group Finance Director. Emma began her working life in audit with BDO before moving onto Corporate Finance at Deloitte. As a Director at Deloitte, she worked with a diverse range of corporate and private equity clients on M&A transactions.
Emma brings a wealth of experience in financial management, corporate finance and accounting, as well as senior leadership within a listed company environment, to Ideagen. Her understanding of financial operations, her leadership experience and her ability to set financial strategy will make her a valuable addition to the Board of Ideagen.
A graduate of the University of Sheffield, where she gained a first-class degree in English Literature, Emma is also a member of the Institute of Chartered Accountants in England and Wales.
Louise Tommasi is an experienced Chief People Officer who has worked with large, complex companies, including Speedo and Incora. She is responsible for Ideagen's people strategy and ensuring the business has the right people and processes to take it to the next level.
She will be based primarily in the Nottingham, HQ, but will be spending time at Ideagen’s other centres around the globe.
James King joined Ideagen in May 2021 from IDEMIA Group, the French 2.3Bn Euro global leader in digital payment, connectivity, and identity solutions, where he was most recently Senior Vice President of Global Markets for the group’s Digital Business Unit.
With more than 27 years in the technology and software industry James has previously held senior international leadership roles in a number of software companies, including Evolving Systems, which is listed on NASDAQ, where he was Vice President of Worldwide Sales & Marketing, and Swedish mobile software vendor, SmartTrust, where he was Vice President and General Manager EMEA.
James oversees all customer facing activities at Ideagen including the Sales, Professional Services, Customer Success, and Marketing functions.
Michael brings over 23 years' experience in customer success, sales, and marketing and is responsible for driving Ideagen growth and success, by delivering world-class customer experiences.
Michael joined Ideagen in June 2023 having previously been at Salesforce where he helped define, grow and lead the customer success business model and then remained at the forefront of customer success innovation.
During his time at Salesforce, Michael held UK, European, International and Global leadership roles, always in Customer Success and always driving high performing, high impact teams.
Michael’s extensive experience combined with his customer-first mindset, is instrumental in driving value and enhanced outcomes for those using Ideagen solutions.
John Molamphy joined Ideagen as Chief Technology and Product Officer in September 2023.
John will be responsible for driving Ideagen's product innovation strategy and roadmap evolution to support the organization's continued growth. This includes exploring future opportunities for AI and other emerging tech and evolving the model for continued product development.
With over two decades of experience in the technology industry, John has held CTO, COO, VP Product & Engineering and other senior roles at prominent companies such as Verizon Connect, Fleetmatics, Dell and Office Depot.