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Conflict Resolution
Give your employees the skills they need to handle conflict in an easy to digest format.
Overview
Ensure your employees gain essential skills in conflict resolution
Our Conflict Resolution Training course helps users to effectively deal with the conflict they may face at work, particularly for those working in a customer-facing role or who deal with potentially challenging situations. This conflict management training course will inform your staff of the potential causes of conflict and how they can de-escalate or retain control of a situation, through to safely resolving potential conflicts before they reach crisis point.
Course infomration
Course content
Find out what this course will cover
This course covers the common causes of conflict, body language, aggressive behaviour and communication breakdown. It discusses what happens when conflict escalates and gives a foundation in conflict resolution.
Benefits
Realise the benefits e-learning will bring to your organisation
Enjoy a cost-effective way of delivering conflict resolution training which saves valuable time and resources, while improving employee confidence. It provides easy to digest information, which is interactive and personalised, providing automatic email reminders to prompt users to complete courses. It’s easy to track actions and delivers an audit-ready record and the secure platform with AES-256 encryption gives employers peace of mind that data is secure.
Learning outcomes
Discover the key points of knowledge your staff will gain
After completing this training, employees will be able to describe common causes of conflict, identify some of the early signs of conflictand know how to safely resolve potential conflicts. They’ll also be able to explain how to de-escalate and retain control of a situation.
Accreditations
Certification by external professional bodies
Our conflict resolution training course is CPD (Continuing Professional Development) accredited. Make a commitment to your professional development to keep your skills and knowledge fresh and up to date.