Elevating guest experiences by fostering seamless collaboration

Introduction

True Key Hotels & Resorts manages luxury resorts across BC, where their primary focus is the care and comfort of their guests and resort owners. To maintain their high standards, True Key identified the need for an efficient system to streamline communication and collaboration across their vast network of properties.

The challenge

Managing communication for over 2000 resort owners across different locations was a daunting task for True Key Hotels & Resorts. The reliance on email and disparate applications created inefficiencies, with team members spending valuable time tracking down documents and ensuring version control.

Finding the right solution

When searching for a solution, True Key had clear priorities:

• Collaboration across teams and locations: The chosen platform had to allow real-time collaboration, making it easier for teams to work together despite being geographically dispersed
• Simplicity and ease of adoption: It was crucial that the solution be intuitive and user-friendly to encourage widespread adoption across the organization
• Robust security features: Ensuring data security was non-negotiable, especially given the sensitive nature of some of the documents involved

Implementation and impact

True Key Hotels & Resorts implemented Ideagen Huddle to centralize collaboration and streamline their operations.

The impact was immediate and significant. Teams were able to collaborate in real-time, share documents securely and reduce the back-and-forth typically associated with email communication.

This transformation has led to improved efficiency, with managers able to gather necessary documents swiftly, make informed decisions and maintain a high standard of service across their resorts.