Johnson Matthey makes a huge step change into 21st century quality management with Ideagen Coruson
Operating across some highly-regulated industries, Johnson Matthey is required to conduct stringent testing of its products which includes unique and specialised detection, diagnostic and measurement solutions in order to achieve and maintain compliance to a series of industry standards. Among those standards includes ISO 9001.
Using a previous software system for general quality management and business performance reporting, Johnson Matthey’s day-to-day quality processes were “manual, slow and laborious”.
The business is also going through a period of change, and so an easy-to-use quality management system had to be identified to modernise business operations.
The main benefits of Coruson are:
- Coruson’s scalability means it has become a business management solution rather than focusing on quality
- Global access to business processes and data means staff in any of the company’s 30 offices around the world can easily access the software
- Mobile capability allows changes and errors to be accessed and communicated to the team in a much more easier and user friendly way
- Enhanced control and tightening on issues, in turn speeds up recording to improve development
We had planned on using Ideagen Coruson to modernise our old-fashioned quality system – such as manage non-conformances, customer complaints, document management and supplier issues. What we found, was that the system was so user friendly and popular among staff that it slowly began being used for processes and procedures outwith our initial scope.