The challenge

Brussels Airlines, a member of Lufthansa Group and Star Alliance, connects Europe and Africa to the rest of the world. With over 3,500 employees and 49 aircraft, the airline needed a robust system to meet new regulatory requirements and streamline its safety and quality processes to:

  • Comply with new EASA regulations and ICAO recommendations
  • Integrate safety and quality management systems
  • Drive efficiency through risk management and performance monitoring

The solution

Brussels Airlines selected Ideagen Quality Management for its:

  • Comprehensive suite for reporting, investigations, compliance monitoring and risk assessments
  • Integrated system for safety and quality management
  • Real-time performance indicators and data integration

Implementation and impact

Brussels Airlines’ outdated safety management system was making compliance and risk management difficult until Ideagen Quality Management transformed their operations. Unifying safety, efficiency and compliance in a single system. With proactive risk management and performance monitoring, the airline was able to focus on the safety issues that matter most. With Ideagen Quality Management, Brussels Airlines:

  • Improved safety and quality of operations, allowing for proactive risk management with in-depth performance indicators
  • Enhanced risk assessment capabilities for specific cargo, pinpointing areas needing attention
  • Integrated operational and safety data quickly, providing insights into business performance
  • Enabled cockpit and cabin crew to file reports on the move via a reporting portal and tablet, including external ground handlers

It is one single system used throughout the entire company using the reporting and investigations but also the compliance monitoring and the corrective actions.

Adriaan Charlet, Safety Service Manager, Brussels Airlines

Real results 

Ideagen Quality Management has significantly enhanced Brussels Airlines' safety management processes, driving efficiency, simplifying compliance and making risk management proactive to: 

Improve safety and quality of operations 

Enhance risk assessment capabilities for specific cargo 

Integrate data for performance monitoring 

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