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Understanding complaint management webinar
Effective complaint management should be at the heart of any good quality management system. During this webinar our speaker, Melanie Ross, discusses the importance of receiving and processing complaints not only for customer satisfaction, but as an opportunity for organizational improvement. Watch now and get key insight into best practice for managing complaints.
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key takeaways
What you will learn
- Learn the importance of complaint management to numerous accreditation standards
- Understand the importance of complaint management for continuous improvement
- Learn how best to gather feedback
- Understand where and how complaints fit in to a CAPA process
- Learn how to use quality management software for complaint management
About this webinar
Discover ANSI National Accreditation Board Program
Receiving and acting on complaints should not be seen as a box ticking exercise, but rather an opportunity to learn and improve. That’s why Melanie will take you through best practices for complaint management and why it is so important to gather feedback at every available opportunity to ensure nothing serious can slip between the cracks.
Meet our speaker
Melanie Ross
Technical Products Developer, ANSI National Accreditation Board (ANAB)With over 20 years of experience in quality management across industries such as chemical, aerospace, and oil and gas, Melanie Ross specializes in developing management systems, internal audits, and lean six sigma methodologies. Currently, she supports ANAB’s client outreach and training initiatives, acting as a key technical resource for customers and assessors alike.
FAQ
Frequently asked questions
Can I pause and resume the webinar?
Yes, you can pause and resume the webinar at your convenience.
Do I need any special software?
Just a web browser! We’ll send you the link to access.