This event took place on Feb 11 2025
Effective complaint management should be at the heart of any good quality management system. During this webinar our speaker, Melanie Ross, discusses the importance of receiving and processing complaints not only for customer satisfaction, but as an opportunity for organizational improvement. Watch now and get key insight into best practice for managing complaints.
Receiving and acting on complaints should not be seen as a box ticking exercise, but rather an opportunity to learn and improve. That’s why Melanie will take you through best practices for complaint management and why it is so important to gather feedback at every available opportunity to ensure nothing serious can slip between the cracks.
With over 20 years of experience in quality management across industries such as chemical, aerospace, and oil and gas, Melanie Ross specializes in developing management systems, internal audits, and lean six sigma methodologies. Currently, she supports ANAB’s client outreach and training initiatives, acting as a key technical resource for customers and assessors alike.