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Connect and thrive: technology that builds successful customer relationships
Connect and thrive: how portals are the foundation of customer success
Regardless of the industry you operate in, the ability to provide your customers with an experience that is consistent and places their needs at the centre is key to winning business and building long, successful and profitable relationships.
Join as we explore what customer relationships look like in 2023, how to leverage technology to best facilitate long-term relationships and why security is still top of the list of information exchange concerns.
David Marshall
Enterprise Director
Ideagen
David has over 20 years’ experience in working with some of the largest government and defence organisations in the UK, Europe and USA to assist with digital transformation, cloud-collaboration and client relationships and success. Since 2021, David has worked with Ideagen to provide solutions for new customers looking to solve their challenges alongside managing a portfolio of larger organisations with complex needs, where efficiency and security are paramount to their business needs.
Before joining Ideagen, David worked in supply chain assessment services software for public sector and the construction industry, managing major strategic accounts across the globe.
Yuchen Qaio
Customer Account Manager
Ideagen
Yuchen helps enterprise businesses and SMEs from a broad range of industries across the globe to achieve their collaboration goals, mitigate challenges and maximise business efficiency across the board. Working with Ideagen since 2018, focusing specifically on the Huddle solution, Yuchen is fully immersed in digital collaboration and how businesses can use it to build relationships and ultimately drive profits.