The challenge
Spire Healthcare aimed to achieve ISO 15189 accreditation to enhance its quality management processes. The organization faced challenges with cumbersome paper-based systems and inconsistent practices across its sites.
Their challenges included:
- Inefficient paper-based documentation
- Inconsistent practices across 22 laboratories
- Difficulty achieving ISO 15189 accreditation
The solution
Spire Healthcare selected Ideagen's Quality Management system for:
- Centralized document and audit management
- Standardized procedures across multiple sites
- Improved compliance and streamlined processes
[Ideagen Quality Management] has definitely improved my job satisfaction because it allows me to work within a system that’s made for quality. Quality has gone from being one person’s responsibly to every staff member taking ownership.
The implementation
With Ideagen, Spire Healthcare:
- Centralized document management and audits
- Standardized operating procedures across all laboratories
- Achieved ISO 15189 accreditation during the pandemic
- Eliminated almost 100 errors per inspection, reducing findings to zero post-inspection
The outcome
After implementation, Spire Healthcare quickly saw tangible improvements:
- Up to 100 errors eliminated per each inspection
- Zero findings post-inspection
- Standardized procedures across 22 laboratories
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