Document management for global standards and regulations
latest news: Ideagen recognized among most Inspiring Workplaces
Audit, accounting and advisory
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
Document management for global standards and regulations Get white paper
latest news: Ideagen recognized among most Inspiring Workplaces
Audit, accounting and advisory View industry
latest news: Ideagen recognized among most Inspiring Workplaces
Audit, accounting and advisory View industry
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
KRA: Optimizing audit processes for ISO 9001:2015 compliance
To streamline operations and secure ISO 9001:2015 certification, Kenya Revenue Authority (KRA) turned to Ideagen. The implementation transformed their document control and audit processes, ensuring international compliance while reducing administrative load.

Key achievements

75%
reduction in paperwork
Streamlined ISO 9001:2015 transition

Improved audit visibility
Ideagen Quality Management
Trusted by more than 6,000 customers worldwide to digitalize their quality management processes and comply with industry standards.
Learn moreIntroduction
Kenya Revenue Authority (KRA) is a pivotal government agency responsible for the collection of revenue across Kenya. With multiple sites and extensive operations, maintaining consistency and efficiency in quality management was a significant challenge. Manual systems were leading to inefficiencies, delays and increased risk of non-compliance.
The challenge
KRA's existing manual systems created several operational hurdles:
- Struggles with uniformity in audit processes across multiple sites
- Time-consuming document updates and distribution, leading to frequent non-conformances
- Lack of centralized visibility into audit findings, making it difficult to track and resolve issues
Finding the right solution
KRA discovered Ideagen Quality Management through a recommendation from a Certifying Body for Quality Management Systems. The solution's ability to centralize and automate quality management processes across multiple sites made it the ideal choice for KRA, a large and complex organization.
Implementation and impact
KRA’s transition to ISO 9001:2015 was not just a certification requirement, but a crucial step in modernizing their quality management practices. Ideagen allowed KRA to move away from manual processes, leading to a more streamlined and compliant operation:
- Centralized all QMS processes, enhancing accessibility and efficiency
- Automated document control, reducing delays and improving the review process
- Improved audit management, ensuring compliance with ISO 9001:2015
[Ideagen Quality Management] helped in identifying the areas of ISO 9001:2015 that the organization had not yet complied with and made the transition experience smoother, shorter and easier.
Joyce Owala - Project Manager, Kenya Revenue Authority
Real results
With Ideagen, KRA has been empowered to maintain high standards in quality management, ensuring efficient and compliant operations.
Reduced paperwork by 75% through automated processes
Streamlined audit management, improving visibility and traceability
Accelerated ISO 9001:2015 transition with effective gap analysis and centralized records
Ideagen Quality Management
Trusted by more than 6,000 customers worldwide to digitalize their quality management processes and comply with industry standards.
Learn moreAbout Kenya Revenue Authority
Kenya Revenue Authority (KRA) is the government agency responsible for revenue collection in Kenya, committed to maintaining the highest standards in quality management to support its mission.
- Headquarters Nairobi, Kenya
- Established 1995

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