Finnair: Capturing safety data at the source

Introduction

Finnair, the flag carrier and largest airline of Finland, operates both domestic and international flights from its main hub at Helsinki-Vantaa Airport. The airline is committed to maintaining the highest safety standards and continuously improving its Safety Management System (SMS).

The challenge

• Inefficient, paper-based event reporting process 
• Delays in capturing and logging safety data
• High administrative workload for safety staff

Finding the right solution

Finnair selected Ideagen Quality Management for its: 

• Ability to integrate directly with the airline’s SMS 
• Capability to capture data electronically at the point of origin 
• Tools for automating the reporting process and reducing manual input

Implementation and impact

Before, Finnair struggled with a cumbersome paper-based reporting system that delayed data capture and increased administrative workload. The transition to Ideagen Quality Management provided an electronic solution that streamlined reporting processes, improved data accuracy and promoted a proactive safety culture. This transformation enabled Finnair to focus more on analyzing data and improving safety standards: 

• Implemented electronic forms on aircraft laptops, enabling immediate data entry
• Integrated reports directly with their SMS, eliminating the need for manual data entry 
• Reduced the time spent on administering the previous paper-based process 
• Freed up resources to focus on analyzing safety data and identifying trends 
• Fostered a safety culture by making it easier for employees to report incidents as they occur 
• Created a more robust process for aggregating and analyzing data from multiple reports