Centralizing quality management

Introduction

Founded in 1961, McLean Packaging Corporation specializes in producing high-quality packaging for globally renowned consumer brands. With three manufacturing facilities in Pennsylvania and New Jersey, McLean faced the challenge of modernizing its quality management system to meet the demands of its clients and maintain its competitive edge.

The challenge

Before Ideagen, McLean Packaging faced several operational challenges:

• Outdated, spreadsheet-based systems were slow to access and use, leading to inefficiencies
• Fragmented processes increased the potential for loopholes, duplication, and errors
• Lack of centralized control made it difficult to monitor key performance indicators (KPIs) and manage quality across multiple facilities

Finding the right solution

McLean Packaging chose Ideagen Quality Management based on its ability to:

• Centralize quality management across all facilities, replacing outdated systems with an integrated solution
• Provide comprehensive training and support, ensuring the quality management team could align the system with specific business procedures
• Deliver real-time insights and analysis of operational performance, improving management’s ability to make informed decisions

Implementation and impact

The shift allowed McLean Packaging to replace its outdated, fragmented systems with a centralized solution that transformed its quality management processes:

• Centralized quality management across all facilities, streamlining processes and reducing the potential for errors
• Improved supplier performance by providing better visibility and control over the supply chain
• Enhanced customer relationships through improved communication and transparency about operational performance
• Reduced costs associated with non-quality, contributing to overall profitability
• Increased productivity by enabling faster problem resolution and more efficient operations