The challenge
Over 100,000 employees at BT Group work to connect millions of people around the world and take their connections further and faster than ever.
BT Group wanted to make their audit and document management process as consistent and efficient as their customer service. However, some kinks in the wires was causing buffering:
• Multiple, outdated databases for audit and document tracking
• A lack of integration between existing systems
• No centralized, easily accessible solution to streamline processes
The solution
BT Group needed something that would give them:
• Flexibility and configurability to support new ways of working
• Comprehensive tools for planning, tracking and managing audits
• Automatic email reminders, escalation and reporting features
It has allowed us to introduce a standardized approach across all lines of the business we support, but at the same time providing the flexibility needed to change when our processes do.
The implementation
They connected with Ideagen and introduced software that:
• Centralized their audit and document management processes, providing a one-stop shop for all audit scheduling, tracking and findings management
• Cut time spent tracking and closing corrective actions, reducing costs
• Introduced a standardized approach to quality across all business lines
The outcome
BT Group has significantly enhanced its audit and document management processes, ensuring better efficiency, standardization and cost savings. Introducing Ideagen software has helped them:
• Reduce time spent tracking and closing corrective actions
• Introduce a standardized approach to quality across all business lines
• Support new flexible ways of working
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