Document management for global standards and regulations
latest news: Ideagen recognized among most Inspiring Workplaces
Audit, accounting and advisory
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
Document management for global standards and regulations Get white paper
latest news: Ideagen recognized among most Inspiring Workplaces
Audit, accounting and advisory View industry
latest news: Ideagen recognized among most Inspiring Workplaces
Audit, accounting and advisory View industry
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
latest news: Ideagen recognized among most Inspiring Workplaces
BT Group streamlines audit and document management
BT Group, the global telecommunications company, needed a system with the bandwidth to efficiently manage their audit and document management processes, channeling consistency across all business lines. They made a strategic switch that strengthened their operational network and ensued no line of communication was dropped, significantly reducing costs and enhancing efficiency.

Reduced time spent on corrective actions

Standardized approach to quality
Enhanced flexibility

Ideagen Quality Management
Trusted by more than 6,000 customers worldwide to digitalize their quality management processes and comply with industry standards.
Learn moreThe challenge
Over 100,000 employees at BT Group work to connect millions of people around the world and take their connections further and faster than ever.
BT Group wanted to make their audit and document management process as consistent and efficient as their customer service. However, some kinks in the wires was causing buffering:
• Multiple, outdated databases for audit and document tracking
• A lack of integration between existing systems
• No centralized, easily accessible solution to streamline processes
The solution
BT Group needed something that would give them:
• Flexibility and configurability to support new ways of working
• Comprehensive tools for planning, tracking and managing audits
• Automatic email reminders, escalation and reporting features
It has allowed us to introduce a standardized approach across all lines of the business we support, but at the same time providing the flexibility needed to change when our processes do.
Chris Beynon, Operate Lead Quality Partner, BT Group
The implementation
They connected with Ideagen and introduced software that:
• Centralized their audit and document management processes, providing a one-stop shop for all audit scheduling, tracking and findings management
• Cut time spent tracking and closing corrective actions, reducing costs
• Introduced a standardized approach to quality across all business lines
The outcome
BT Group has significantly enhanced its audit and document management processes, ensuring better efficiency, standardization and cost savings. Introducing Ideagen software has helped them:
• Reduce time spent tracking and closing corrective actions
• Introduce a standardized approach to quality across all business lines
• Support new flexible ways of working
Ideagen Quality Management
Trusted by more than 6,000 customers worldwide to digitalize their quality management processes and comply with industry standards.
Learn moreAbout BT Group
BT Group Plc is a global telecommunications services company with over 98,000 employees worldwide. Headquartered in London, United Kingdom, it is the largest telecommunications services company in the world.

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