Rugby Borough Council Ideagen Risk Management
Rugby Borough Council must manage a wide spectrum of risks while also carrying out numerous initiatives to make improvements for Rugby’s growing number of residents. As a local authority, risk management is high on the agenda and is one of the most important functions within the Council. As such, there is a strong awareness of risk throughout the organisation.
"Part of my job is to look at other risk and performance management systems on a yearly basis. Since 2004, I haven’t found anything better than Ideagen Risk Management."
- Performance Management and Improvement Officer, Rugby Borough Council
The challenge
From a services perspective, Rugby Borough Council must meet the ever-increasing demands of the local community to deliver on initiatives such as new and affordable housing, as well as a viable town centre. The Council contends with balancing its budget, which is regularly being cut by the government. And that is just the tip of the iceberg.
With this activity being driven from 33 departments under eight different service areas, the Council required a robust communication and reporting tools that would provide full visibility of risks across the board.
“To allow us to report as a whole, we needed to be able to pull together information from all areas. With a system to facilitate a golden thread reporting line, we’d be able to see everything from the Executive Director’s office all the way down to lower levels of performance.”
The solution
“The main mission objective for investing in a risk management solution was to monitor the national indicators. These were the key performance indicators that every council across the country had to provide data for. We also had a best value plan to achieve our corporate strategy.
“I use Ideagen Risk Management to ensure that everything is up to date for the different managers as well as conducting the quality performance reporting which takes place each quarter.”
“Since we also do our risk assessments on a quarterly basis with a lot of other departments, our team provides guidance to those who use the system less frequently, to ensure information is recorded accurately and actions are carried out as required.
The results
“Not only have employees been a lot more creative with the system since implementation, but it has also made our lives a lot easier for training new starters during the recent times of increased remote working.
“The efficiencies are clear to see, it’s just so easy to get the information that we need. I have to deliver a quarterly performance report for the counsellors year-on-year and all of the data for those reports comes from the solution. It is a primary part of my working life and is essential to help me do my job.
Working with Ideagen
“Ideagen has been a breath of fresh air. I really like the energy and enthusiasm it puts into its products and the team always bend over backwards to support their customers.
“Ideagen Risk Management has an ethos of providing the best service for customers and allowing them to drive the products forward. This ethos hasn’t changed since we first bought the product back in 2004. It’s a thumbs up across the board!”