Technica International improve non-conformance and audit management for continuous improvement with Q-Pulse

Technica International delivers innovative, customised and high quality solutions and turnkey lines which are designed to satisfy the automation and product handling needs of its customers, improving operational efficiency and increasing production capacity for organisations.

The company’s network includes eight branches with sales and Customer Service support in Jeddah, Riyadh, Cairo, Nicosia, Dubai, Lagos and Ghana. Technica is approved as a global vendor to multinational companies including Almarai, Coca Cola, Danone, Mars, Nestle, P&G, Pepsi Cola, and Unilever, and is proud to be partners with ABB, Accraply, Baumer, Bertolaso, CFT, Gernep, Lanfranchi, Steelhead, Thimon & Zalkin.

With aggressive expansion plans – including the creation of a robotics division and becoming the authorised value provider to ABB which involved the execution of over 32 robotics projects in two years – the company required a quality management product that would streamline internal quality processes. The product would also need to be customised to their operations, terminology and functionality as well as improve the management of non-conformances and ease the implementation of corrective and preventive measures.


  • Improved management of non-conformances reducing possibility of wrong measurements, packaging colour issues and damages
  • System has been configured to mirror Technica’s operations, terminology and functionality, resulting in easier adoption and roll-out
  • Business audits are planned and scheduled a year in advance, with Q-Pulse Audit mobile app used to conduct audits

"Working with Ideagen, we selected and implemented Q-Pulse QMS which provided us with a powerful management tool, and not just for aspects of quality, but general business operations."

Aline Assaf - Quality Manager
Technica International

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