Al-Burhan Airways, Iraq’s only civilian helicopter service, is to work with software firm Ideagen ahead of launching a dedicated commercial airline service.
The Baghdad-based organisation will implement Ideagen’s Q-Pulse software as it begins to expand its operations beyond operating as Iraq’s only civilian helicopter service.
The company will expand its operations to include international scheduled commercial flights utilising narrow body aircraft to regional and EU destinations.
Q-Pulse, Ideagen’s flagship software product for aviation safety and reporting, will enable Al-Burhan Airways to focus on complying to global aviation standards and achieving high customer satisfaction.
Ahmed Mustafa, Quality Manager of Al-Burhan Airways, said: “The Q-Pulse software is an important requirement for ABA as we look to apply regulations efficiently, fulfil organisational vision, and gain an advantage over local competitors.
“Q-Pulse will be utilised to cover both types of operations and will enable us to ensure compliance with regulations and reduce costs, especially in our first year as an airline start up.
“Capturing passenger comments and complaints through reports and surveys will be another avenue of using Q-Pulse to monitor the ABA product delivery to ensure customer satisfaction.”
Mr Mustafa added: “Ninety-nine per cent of the required operational tasks are currently completed via a paper based system, which is a time and effort consuming process. Our helicopter operations require minimum use of paper, however that project has shown us the expected workload required to run the planned aeroplane operations – which will be significant. Audits, follow up audits, and corrective actions take too long and require personal integrity and continuous focus to follow up.
“This will change after utilising Q-Pulse.”
Based at Baghdad International Airport, Al-Burhan Airways currently offers commercial, corporate and private VIP helicopter flights throughout Iraq.
“Q-Pulse will increase efficiency and help prompt compliance with safety standards,” said Mr Mustafa. “The system will also help our quality and safety management staff to spend more time on carrying out audits, analysing root-cause, and taking corrective actions while ensuring a systematic standard procedure that all staff will follow.
“We should see a real difference in our operations in the next few months, including a new standard library that will be developed which covers specific Iraq CAA regulations, allowing ABA to directly apply Iraq CAA regulations rather than depending on EASA regulations only.
"We believe this will enable ABA to become the benchmark and pioneer for aviation safety in Iraq and beyond."