Q-Pulse Reporting and Incident Management System
To gain invaluable insights and to make informed decisions, businesses require accurate and up-to-date information. Therefore, it is vital to foster an open reporting culture for stakeholders: free from punitive measures and laborious processes.
The Reporting module acts as a central focal point which ensures the effective capture of information, minimises the risk of data inaccuracy and avoids data duplication. Workflows are customisable to reflect the type of information being reported, the level of investigation needed and the required follow up action.
These can include:
- Customer complaints and compliments
- Supplier recalls and change controls
- Product issues and improvement suggestions
- Ratings & classifications