Offline document access for comprehensive mobile synchronisation

SharePoint stops when connectivity drops, leaving mobile workers stranded with documents trapped online.

Ideagen Mail Manager provides offline document access through synchronisation that keeps teams productive anywhere. Work offline, sync when reconnected and never lose changes.

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Overview

Intelligent offline document access

Ideagen ensures teams have essential files regardless of connectivity. Access and save content in SharePoint or Teams even when offline, then sync your changes seamlessly when back online.

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Challenge & Solution

SharePoint content becomes completely inaccessible without internet connection

No signal means no SharePoint and complete productivity shutdown.

Ideagen Mail Manager enables offline access to critical documents, creating local repositories that mirror your SharePoint structure and permissions. Browse, review and annotate offline exactly as you would online. Full productivity maintained anywhere.

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Challenge & Solution

Offline changes don't automatically synchronise back to SharePoint systems

Editing offline traditionally leads to version conflicts and hours lost reconciling changes.

Ideagen Mail Manager merges changes smoothly, preserving all modifications through advanced versioning. The system tracks every change and timestamp during offline periods, then syncs when reconnected. Nothing gets lost and audit trails stay intact.

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Challenge & Solution

Mobile workers unable to process and file emails without network connectivity

Field teams can't traditionally file emails offline, causing communications to pile up and responses to delay.

Ideagen Mail Manager enables offline email processing that categorises and routes messages to SharePoint when reconnected. Draft responses, update projects and maintain communications offline with everything syncing when you're back online.

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Additional reading

ISO 9000 family 2026 update: What leaders should know

Learn about the ISO 9000 family standards and their first significant revision since 2015.

Ramboll

Mail Manager is now being used heavily across a number of Ramboll’s global offices including the UK, Sweden, America, and Australia.

Austin-Smith:Lord

As the solution has developed over its ten years at Austin- Smith:Lord, it has simply become a way of life at the company, and everyone is now filing their project emails both consistently and centrally.

LiRo Group

With Mail Manager, the staff has time to focus on core business functions, which has shown in improved efficiency, productivity, results, and client feedback.

Formation Architects

With Mail Manager, Steve and other staff members no longer need to spend valuable time searching for emails, plus they have added security, particularly since they have moved to SharePoint.

Arup

As messages are filed in the same location as other project documents they are all in one place and thus easy to find both during the life of the project or many years later from an archive.

Nitsch Engineering

Nitsch Engineering was storing 222 Gigabytes of data, which was slowing down the email server. After implementing Mail Manager that number decreased to 35 Gigabytes of data within 3 months.

WSP

The speed of finding information has proved extremely beneficial for WSP.

IKM Consulting

IKM Consulting belive without Mail Manager, it would put a significant time constraint on people to file and search emails, and it will run the risk of human error. It would increase our workload and introduce another layer of error.

M. J. Harris Construction Services, LLC

It simplifies a manual process and allows to search for emails in an intuitive way, allowing them to quickly find key information.