Information governance for comprehensive data compliance management

Searching email chains and hunting through SharePoint leads to audit gaps discovered too late.

Ideagen Mail Manager transforms information governance from manual document hunting into streamlined capture. Every correspondence tracked, every trail auditable and compliance without the overhead. 

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overview

Embedded information governance

Ideagen Mail Manager recognises context and classifies documents according to compliance requirements. The platform captures, categorises and stores every business interaction—no manual tagging required. 

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Challenge & Solution

Difficulty maintaining auditable information trails across multiple systems and departments

Approvals sit in email whilst documents live in SharePoint and communications scatter, creating audit gaps.

Ideagen Mail Manager  captures every interaction, workflow and thread into comprehensive audit logs. The platform recognises document types, applies retention policies and tracks lineage from creation to disposal. Teams focus on strategy rather than evidence gathering. 

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Challenge & Solution

Inconsistent filing practices creating information silos and governance gaps

Marketing files one way, legal another and sales differently again, making governance impossible.

Ideagen Mail Manager enforces consistent filing through structured classification and routing. Documents flow to correct repositories with proper metadata regardless of who creates them. The system applies your rules consistently—same standards across every team. 

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Challenge & Solution

Risk of losing critical business correspondence through email management and system failures

Contract negotiations in personal inboxes and decisions trapped in email vanish when staff leave.

Ideagen Mail Manager captures and preserves critical correspondence across all platforms. High-value emails archived instantly with retention schedules applied throughout. Everything searchable, nothing lost—even when people leave. 

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Additional reading

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Learn about the ISO 9000 family standards and their first significant revision since 2015.

Nitsch Engineering

Nitsch Engineering was storing 222 Gigabytes of data, which was slowing down the email server. After implementing Mail Manager that number decreased to 35 Gigabytes of data within 3 months.

WSP

The speed of finding information has proved extremely beneficial for WSP.

Austin-Smith:Lord

As the solution has developed over its ten years at Austin- Smith:Lord, it has simply become a way of life at the company, and everyone is now filing their project emails both consistently and centrally.

LiRo Group

With Mail Manager, the staff has time to focus on core business functions, which has shown in improved efficiency, productivity, results, and client feedback.

Arup

As messages are filed in the same location as other project documents they are all in one place and thus easy to find both during the life of the project or many years later from an archive.

Ramboll

Mail Manager is now being used heavily across a number of Ramboll’s global offices including the UK, Sweden, America, and Australia.

Formation Architects

With Mail Manager, Steve and other staff members no longer need to spend valuable time searching for emails, plus they have added security, particularly since they have moved to SharePoint.

IKM Consulting

IKM Consulting belive without Mail Manager, it would put a significant time constraint on people to file and search emails, and it will run the risk of human error. It would increase our workload and introduce another layer of error.

M. J. Harris Construction Services, LLC

It simplifies a manual process and allows to search for emails in an intuitive way, allowing them to quickly find key information.