Transforming quality control and regulatory compliance

Introduction

The London Clinic, based in the heart of London, operates as the largest independently owned non-profit hospital in the UK. Known for its state-of-the-art pathology department, the clinic serves thousands of patients annually, providing top-tier medical services.

The challenge

• Inefficient paper-based document management system
• Difficulty in tracking documentation reviews and acknowledgments
• Lack of a holistic view of the quality management system (QMS)
• High workload to meet regulatory requirements of CPA, HTA, MHRA, and JACIE

The solution

The London Clinic turned to Ideagen Quality Management for its:

• Robust and user-friendly interface
• Ability to electronically review, amend, and manage documents
• Comprehensive tools for asset management and training records

Implementation and impact

Before, The London Clinic faced challenges with an outdated paper-based system that made it difficult to manage documentation and comply with regulatory requirements. The transition to Ideagen provided a streamlined, electronic solution that improved operational efficiency, compliance, and overall quality management.

This transformation enabled The London Clinic to focus more on delivering exceptional patient care:

• Replaced the paper-based system with an efficient, electronic document control system
• Significantly reduced the workload related to regulatory compliance
• Automated reminders for document reviews, acknowledgments, and approvals
• Improved management of staff training and competence, scheduling appropriate training sessions and keeping accurate records
• Centralized asset management, attaching service contracts, records, user manuals, and related SOPs to relevant documents