Introduction

Glen Turner Company Ltd, a subsidiary of French spirits company COFEPP, was established in 2004 in Bathgate, Scotland. The company produces bottled whisky for the French market and operates a bottling hall, two tank farms, 23 maturation warehouses and a distillery. As a top-tier COMAH site, health and safety were critical for Glen Turner, necessitating an efficient QMS.

The challenge

• Inadequate control of documents and non-conformance management
• Need for a more structured approach to managing quality and compliance 
• Compliance with strict COMAH regulations and food safety standards

Finding the right solution

Glen Turner selected Ideagen Quality Management for its:

• Ability to handle the storage and automated management of hundreds of processes and procedures 
• Support for occupational health and safety, food hygiene and food safety responsibilities 
• Comprehensive modules for document management, non-conformance, supplier management and audits

Implementation and impact

Before, Glen Turner struggled with managing documents and compliance due to disjointed, manual processes. The transition provided a centralized, streamlined solution that enhanced operational control and efficiency. This transformation allowed Glen Turner to meet and maintain various compliance responsibilities more effectively.

With Ideagen, Glen Turner: 

• Centralized documentation, making it easily accessible and manageable 
• Achieved structured management of non-conformances, ensuring quick resolution 
• Implemented a paperless system for reporting and analyzing incidents and near misses 
• Significantly reduced time spent on audits, with all schedules managed in the system 
• Improved compliance with BRC Global Standard Food Safety and other regulatory standards