Improving customer requirement management

Introduction

At its base in Lanark, Scotland, Martin Precision manufactures precision machined components and assemblies for aircraft engines, supplying leading aerospace organizations such as Rolls Royce.

With over 40 years of manufacturing experience, the company recognized the need to replace its fragmented quality management system to better serve its customers and maintain compliance with stringent industry standards.

The challenge

Martin Precision faced several challenges due to its reliance on disparate spreadsheets and paper-based systems: 

• Employees had limited access to critical documents, leading to instances of obsolete documents being used. 
• Fragmented systems made it difficult to manage quality during customer and third-party audits. 
• Manual processes for document control and supplier performance reviews were inefficient, time-consuming and prone to errors.

Finding the right solution

Martin Precision selected Ideagen for its ability to: 

• Provide a single point of interaction for all quality-related activities, eliminating the need for multiple systems. 
• Ensure easier adherence to industry standards such as AS9100 Rev C, NADCAP, and customer-specific requirements like Rolls Royce SABRe. 
• Integrate seamlessly with the company's MRP system for real-time data access and reporting

Implementation and impact

The implementation of Ideagen Quality Management at Martin Precision led to a significant transformation in the company’s quality management processes:

• Improved document control: All procedures, specifications, and forms are now centrally managed, providing quicker access and reducing the risk of outdated information being used.
• Streamlined audits: The system enables thorough investigation of non-conformances and better preparation for audits, improving the company’s overall compliance.
• Enhanced supplier management: Integration with the MRP system allows immediate review of supplier performance, facilitating better decision-making during critical order placements.