The challenge
Ideagen Quality Management offers a wide variety of functionality — but for TLLF’s QA staff, that breadth was part of the problem. They knew they weren’t using it to its full potential. On top of that, quality management at TLLF isn’t confined to one team. Many departments interact with the system, and with staff turnover a reality, keeping everyone up to speed was becoming harder to manage.
The solution
Ideagen’s Quality Support Program is awesome. I tell everyone who has been looking at it that I absolutely recommend it. It’s just nice to have the individual support from the team.
Whether facilitating strategic planning sessions, performing corporate compliance audits or building templates and custom reports, the Ideagen team works with all staff who interact with and use Ideagen Quality Management.
Ideagen Quality Management is used by so many more people than just the quality staff. During their last Quality Support Program visit, the team spent time with almost every department. HR reviewed the onboarding and offboarding process workflows and the hospital services team was able to explore various reports which may be useful to the hospitals. We have so many different departments represented in the system that we look at it as a total quality management system. The expertise of the team combined with that dedicated time is so worth the price.
The program also offers real flexibility. Organizations can sign up on a quarterly basis to lock in several days each quarter, contract a set number of days per year or purchase on-demand days. Support can be delivered onsite or remotely.
There’s just a lot of flexibility and you feel like you always have a resource.
The results
The Living Legacy Foundation considers Ideagen’s Quality Support Program the equivalent of having extra quality staff on hand. With proven quality management experience and deep knowledge of the platform, the Ideagen team continually raises the knowledge and proficiency of TLLF’s people — not just during visits, but on an ongoing basis.
Across departments, staff are more confident using the system. HR, hospital services and quality teams all engage with Ideagen Quality Management in ways that better serve their day-to-day needs. For an organization whose work directly supports life-saving donation and transplantation, that capability matters.
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