Laborious documentation processes are a thing of the past for L.S. Starrett Company

Founded in Athol, Massachusetts – where the company are still headquartered – L.S. Starrett employs around 2,000 staff worldwide based in nine manufacturing locations around the world in countries such as the United Kingdom, Brazil, China and the Dominican Republic.

Starrett’s European base in Jedburgh, Scotland, required an electronic Quality Management System (QMS) to help them efficiently and effectively manage their Document Control, streamlining their processes. Q-Pulse, the quality and compliance management solution developed by Ideagen, was chosen to help them achieve this.

L.S. Starrett Company Ltd decided to implement Q-Pulse after seeing the many benefits the quality management solution would bring to the company.


  • Greater visibility and awareness of documents, making it easier to monitor document approvals and reviews
  • Excellent control of QMS in regards to ISO 9001 requirements, something which pleased BSI assessors
  • All-round streamlined QMS with significant time savings witnessed in management of quality

I introduced Q-Pulse into the business after realising the benefits that we would experience through using the solution. It was such a success that its usage within the company was quickly expanded.

Graham Scott - Facilities Manager
L.S. Starrett

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