Introduction

Achmea Holding N.V. is the largest insurer in the Netherlands, providing health, life, and non-life insurance to nearly half of all Dutch households. With operations extending to four other countries in Europe and Australia, Achmea is dedicated to helping customers make informed decisions about their health, risks, and financial futures.  

The challenge

• Reliance on manual systems for auditing operations 
• Inefficient use of MS Office and network drive folders for audit documentation 
• Difficulty in linking audit findings to key risks and ensuring audit trail clarity 
• Need for a standardized and coherent audit approach  

The solution

Achmea selected Ideagen Internal Audit for its: 

• Comprehensive tools designed specifically for internal audit 
• Ability to standardize audit processes and improve documentation clarity 
• Customizable forms and templates that streamline audit reporting

The outcome

Before, Achmea’s internal audit department faced challenges with manual systems and fragmented documentation processes. The transition to Ideagen Internal Audit provided a dedicated, electronic solution that streamlined their operations, enhanced data traceability, and improved audit quality and consistency.  

This transformation enabled Achmea to focus more on risk analysis and continuous improvement in their auditing practices: 

• Adopted a structured, department-wide approach to auditing, resulting in consistency and quality across all audits 

• Enhanced data traceability by clearly linking documentation and findings to defined risks 
• Implemented custom forms that auto-populate with data during audits, increasing the speed of reporting by 10%-20% 
• Received excellent support and industry insights from Ideagen and its partner Sepia Solutions 
• Improved audit trail documentation, making it easier for external supervisors and accountants to follow processes