Driving global audit efficiency

Introduction

As one of five global offices governing the IATF 16949 certification scheme, SMMT manages a high volume of audits. They needed a secure platform to streamline communication and ensure all stakeholders had a single point of reference.

The challenge

SMMT’s global audit operations faced inefficiencies. Communication between certification bodies and auditors was slow and fragmented, often relying on back-and-forth emails.

Managing multiple document versions was another hurdle, creating confusion and wasting time.

• Disjointed communications with certification bodies.
• No centralized system for tracking audit requests and findings.
• Ineffective document version control leading to inefficiencies.

Finding the right solution

SMMT chose Ideagen Huddle for its ease of use, strong document management features, and scalability. Ideagen’s secure, cloud-based platform allowed for streamlined audit requests, approvals, and document sharing across stakeholders.

Implementation and impact

For SMMT, global stakeholder collaboration became much smoother with Ideagen Huddle. The platform’s real-time document management gave all parties immediate access to the latest audit materials, while version control and cloud access enabled seamless global collaboration without the usual administrative hassle.

Dedicated workspaces for each certification body streamlined audit requests and approvals, with all feedback and documentation in one place.

• Centralized audit feedback and approvals, improving efficiency.
• Seamless coordination for global meetings and training events.
• Real-time document access across regions, reducing delays and enhancing collaboration on audit findings.