Co-op builds a resilient supply chain with Ideagen

Moving from manual, time-consuming processes to automated solutions

Find out from Clair Yates, Co-ops Senior Technical Manager, about their move from a manual, spreadsheet tracking approach to supply chain mapping to Ideagen Supply Chain (formally Authenticate) platform.

The challenge

Co-op faces constant and evolving challenges, including rising ingredient costs, climate change impacts like unpredictable weather, and the increasing threat of food fraud. Without deep visibility into the lower tiers of its supply chain, the business was exposed to greater risk. The team needed a way to consolidate their data, see their entire supply chain instantly, and respond proactively to intelligence and potential issues.

The solution

Co-op partnered with Ideagen to implement Ideagen Supply Chain, a solution designed to bring all their supply chain data into one accessible, live system. By consolidating information from multiple sources, the platform provides the single source of truth Co-op needed for a complete view of risk.

The platform makes it easy to integrate various systems through APIs, pulling all relevant information into one place. This consolidation has been vital. The dashboard and reporting tools within Ideagen Supply Chain have not only unified data but also highlighted areas where data quality could be improved, helping the team make their information more accurate and reliable.

Throughout the process, the Ideagen team has provided a personal and supportive experience. They are always on hand to help, go the extra mile, and offer guidance on where improvements can be made, fostering a strong and confidential working relationship.

The results

The primary benefit for Co-op has been the significant improvement in its data quality and management. Partnering with Ideagen Supply Chain has empowered the team to focus on getting supplier information right from the start. The software made it easier to identify gaps and weaknesses that were hard to spot when using disconnected spreadsheets.

Having live, accessible data in one place has been transformative. When the team receives intelligence about a potential issue, they can now look at their supply chain instantly to assess the impact and reduce risk. This ability to see and act on information quickly has strengthened their operational resilience.

The collaboration has laid a strong foundation for data integrity, and Co-op is pleased with the relationship and looks forward to future enhancements.

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company overview

About The Compleat Food Group

Co-op is one of the UK’s largest consumer co-operatives, owned by millions of members. It is a leading convenience retailer and also has interests in funeral care, insurance, and legal services. With a strong commitment to ethical trade, community, and sustainability, Co-op operates thousands of food stores across the country and is a major player in the UK grocery market. The company is guided by its values and principles, aiming to create value for its members and their communities.

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