Introduction

The City of Orlando, located in Central Florida, provides municipal services to over 235,823 citizens with a workforce of 3,172 employees. To ensure effective performance management, the city needed a robust system to manage and track performance measures across various departments, including Economic Development, Transportation, Fire, Police, and Public Works. 

The challenge

• Inefficient tracking of performance measures across multiple departments
• Need for a centralized system to provide real-time visibility and control
• Requirement to align performance indicators with strategic goals and departmental objectives

The solution

The City of Orlando selected Ideagen Risk Management for its:

• Flexibility to manage performance across multiple departments
• Comprehensive Scorecard and Snapshot functionalities
• Capability to integrate performance indicators with strategic and departmental goals

Implementation and impact

Before, the City of Orlando struggled with inefficient performance tracking and reporting processes. The transition provided a centralized solution that improved real-time visibility, user engagement, and operational efficiency. This change enabled the city to better align its performance indicators with strategic goals and departmental objectives, ensuring a more efficient and transparent performance management system.

With Ideagen Risk Management, the City of Orlando:

• Managed over 1,150 performance measures across various departments
• Achieved a high level of user engagement, with over 50% of licensed users logging in at least once a month
• Utilized Scorecards to align performance indicators with strategic focus areas, initiatives and goals
• Implemented Snapshots for real-time tracking and assessment of performance measures
• Enhanced reporting processes with traffic-light status overlays and one-click drill-down capabilities

Real results

Ideagen Risk Management has significantly enhanced the City of Orlando’s performance management processes, ensuring better efficiency, control, and user engagement. Adopting Ideagen led to:

• Managing over 1,150 performance measures across multiple departments
• Over 50% of the 120 licensed users log in at least once a month
• Enhanced performance tracking with Scorecards and Snapshots