Buzz Bingo: Building internal audit capability and delivering customer value

In the gaming industry, companies cannot afford to gamble with regulatory compliance. For Buzz Bingo, the leading bingo operator in the UK, that meant transforming its audit processes across the physical and digital worlds. Moving from manual processes to a centralized digital platform, Buzz Bingo built a robust internal audit function – by design, not by chance.

Key achievements

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Built a dedicated internal audit function

Improved audit report quality and accuracy

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Enhanced customer safety and regulatory compliance

The challenge

Buzz Bingo is big on bingo in the UK – they run 82 bingo clubs and a suite of online gaming. To ensure regulatory compliance and enhance customer value, Buzz Bingo needed to build a dedicated internal audit function and renew audit processes to help address:

Complex risk environments including gambling legislation, GDPR, food safety, health and safety and fire safety
Transition from manual processes to a software-based system
Need for consistent methodologies and processes

The solution

Buzz Bingo selected Ideagen Internal Audit for its:

Comprehensive audit management capabilities
Ability to centralize audit processes and documentation
Tools to enhance audit team training and management

The outcome

Buzz Bingo successfully expanded into digital markets while addressing new risks. They implemented controls for online safety, regulatory compliance, and jurisdiction management. With Ideagen, Buzz Bingo:

Built a dedicated internal audit function
Upskilled and grew the capabilities of the internal audit team
Established consistent methodologies and processes
Transitioned from manual to digital audit processes
Built a dedicated internal audit function and upskilled team
Implemented online safety and compliance controls
Established consistent audit methodologies and processes
Moved from manual to digital audit
Improved the quality and impact of audit reports
Balanced digital growth with customer protection and compliance
Strengthened risk management and audit capabilities

“

The quality of our reports is much better. They are more accurate, and they give a balanced picture of the audit. […] We use the software for all our day-to-day activities. I call it a ‘one stop shop’ for the whole audit framework lifecycle. It gives me confidence in our assurance process, because we know we capture everything

AARON TOLLEY, HEAD OF AUDIT, BUZZ BINGO

Real results 

Buzz Bingo’s journey highlights what can be achieved with Ideagen Internal Audit in the hands of a dedicated team of audit professionals:

Built an internal audit function from the ground up

Improved audit report quality, accuracy and impact

Enhanced customer safety and regulatory compliance

Ideagen Internal Audit

Intuitive internal audit software that connects everything and everyone in your audit universe.

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Company overview

About Buzz Bingo

Buzz Bingo is the leading bingo operator in the UK, with 82 bingo clubs across England and Scotland, and a suite of online gaming. Their mission is to become the number one choice for bingo with a commitment to safer gambling.

82 bingo clubs
Leading Bingo operator in the UK

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Buzz Bingo: Building internal audit capability and delivering customer value

Ideagen Internal Audit

The challenge

The solution

The outcome

Real results

Ideagen Internal Audit

About Buzz Bingo

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Buzz Bingo: Building internal audit capability and delivering customer value

Ideagen Internal Audit

The challenge

The solution

The outcome

Real results

Ideagen Internal Audit

About Buzz Bingo

Didn't find what you wanted?

SOLUTIONS

USEFUL LINKS

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Real results 