The challenge
Buzz Bingo is big on bingo in the UK – they run 82 bingo clubs and a suite of online gaming. To ensure regulatory compliance and enhance customer value, Buzz Bingo needed to build a dedicated internal audit function and renew audit processes to help address:
- Complex risk environments including gambling legislation, GDPR, food safety, health and safety and fire safety
- Transition from manual processes to a software-based system
- Need for consistent methodologies and processes
The solution
Buzz Bingo selected Ideagen Internal Audit for its:
- Comprehensive audit management capabilities
- Ability to centralize audit processes and documentation
- Tools to enhance audit team training and management
The outcome
Buzz Bingo successfully expanded into digital markets while addressing new risks. They implemented controls for online safety, regulatory compliance, and jurisdiction management. With Ideagen, Buzz Bingo:
- Built a dedicated internal audit function
- Upskilled and grew the capabilities of the internal audit team
- Established consistent methodologies and processes
- Transitioned from manual to digital audit processes
- Built a dedicated internal audit function and upskilled team
- Implemented online safety and compliance controls
- Established consistent audit methodologies and processes
- Moved from manual to digital audit
- Improved the quality and impact of audit reports
- Balanced digital growth with customer protection and compliance
- Strengthened risk management and audit capabilities
The quality of our reports is much better. They are more accurate, and they give a balanced picture of the audit. […] We use the software for all our day-to-day activities. I call it a ‘one stop shop’ for the whole audit framework lifecycle. It gives me confidence in our assurance process, because we know we capture everything
Real results
Buzz Bingo’s journey highlights what can be achieved with Ideagen Internal Audit in the hands of a dedicated team of audit professionals:
Built an internal audit function from the ground up
Improved audit report quality, accuracy and impact
Enhanced customer safety and regulatory compliance
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