Quality is critical to business in making sure that products and services can meet customers’ needs.
Over the last few decades, quality has moved beyond helping organisations comply with regulations and standards to helping them improve. In doing so, it’s now supporting a broader shift in industry towards making best use of data to improve business processes.
In that time, the responsibility for maintaining and improving quality has also shifted, from a single department to everyone in the organisation.
With quality present in every stage of an organisation’s processes, in making the move from compliance to business improvement, managing quality needs systems and services that can support organisations in working effectively and efficiently.