Technology

Technology at Ideagen

Our technology teams are made up of Research and Innovation and IT Support.

Research and Innovation: The Research and Innovation Department leads innovation within Ideagen and beyond. It is a team with a broad remit to revolutionise the way both software is developed and our business is run. R&I also investigates and researches some of the most critical emerging topics within technology today, including ethics in technology, fairness in AI and social responsibility.

IT Support: When a computer program or file you need suddenly stops working, the Ideagen IT Service Desk is here to save the day. Our dedicated and helpful team will get you back up and running as soon as possible. The service desk portal’s ever-growing collection of knowledge articles are available for a quick self-service fix or for more complex issues, submitting a ticket will get a team member on the case.

Cyber Security Unit: The Cyber Security Unit (CSU) is responsible for monitoring, detecting, containing, and remediating threats across all Ideagen operations globally. The Security Operations Centre (SOC) is a major component of the CSU. The SOC uses the latest threat intelligence to determine whether an active threat is happening, the scope of the impact, and what action we need to take to protect the business, collaborating with other Ideagen teams and subject matter experts.