02 September 2019

Quality in The Digital Age

By Paul Hastings

In today’s society we have the world at our fingertips. We can book a holiday, communicate globally, buy our weekly shopping or even a house or a car at the touch of a button.

In the workplace our wage systems, our customer supplier systems and resource management systems are managed through modern electronic methods and controls. Technology on the shop floor has seen laborious and manual tasks replaced by automation.

The digital age has changed the way we act, think and communicate. Yet, in so many cases the world of quality and compliance is still managed and indeed hampered by manual, paper-based systems.

This is despite a more modern way of thinking about quality where a culture of ownership, responsibility and accountability of everyone have become the norm. One of the reasons for this is the new High-Level Structure of standards such as ISO 9001 2015 and 45001

The changes have seen the need for organisations to have a much more open environment across all levels, where feedback is welcome, and employees need to be much more aware of what they do and what they need to do.

There is a much greater focus on quality and the associated risks, how to respond to these risks, and how to learn from them.

An environment where employees are encouraged to say something when they see something and are supported by management will lead to a much stronger quality culture within the organization.

Yet, despite these culture shifts and regulatory changes many organisations are fighting against themselves by continuing to use manual paper-based systems for areas such as:

  • Document Management
  • Audit Management
  • Incident Reporting
  • People and Training Records
  • Asset Management
  • Project Management

By using outdated systems for these key processes, results are repetition of work, inaccurate information, lack of ownership and poor communication and notification. This leads to an organisation being uncompetitive, unproductive, inefficient and in the long run, loss making and out of touch.

All organisations will work to standards, be it regulatory, or simply your own internal expectations and requirements. Managing these effectively needs an effective and efficient management system.

At Ideagen we aim to help businesses change that, making them more efficient and productive in the process. So how do we do that?

Organisations need a management system that does the hard work for them.

Q-Pulse has been providing organisations that solution for over 25 years. With over a million users worldwide, Ideagen’s Q-Pulse can help your organisation be more streamlined, more effective and more competitive.

To find out how we can help you contact, myself, Paul Hastings at paul.hastings@ideagenplc.com


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