Claims management
Claims and litigation management connected to your adverse event and investigation history
Ideagen Healthcare Guardian brings claims and litigation tracking into the same platform as your adverse event management, audit and risk data, eliminating the manual correlation that currently sits between your risk management and legal teams.
Module description
The relationship between an adverse event and a subsequent claim is rarely straightforward. In organizations running separate adverse event and claims systems, building that connection requires manual effort: searching across platforms, compiling documentation, and reconstructing a timeline that should already exist in one place. Ideagen Healthcare Guardian links claims records directly to the underlying adverse event history, investigation documentation, corrective action evidence and risk register entries. Your risk management and legal teams work from the same source of truth, and the audit trail is already built.
Key capabilities
- Configurable access controls: claims records are managed with role-based access that protects legally sensitive information, so counsel can be confident privileged material stays restricted while risk and quality leadership retain appropriate visibility.
- Claims intake and tracking: configurable intake workflows, claim status management, escalation triggers and resolution tracking, with full audit trail.
- Direct link to adverse event records: claims connect automatically to the underlying adverse event, investigation, RCA documentation and corrective action records.
- Risk register integration: claims inform and update related risk entries, ensuring your organizational risk profile reflects litigation activity in real time.
- Document management: supporting documentation attached and version-controlled within the claim record.
- Reporting and trend analysis: claims volume, type, status and resolution data, visible at department, site or system level for risk management and leadership reporting.