Categorised
Profile complaints and incidents to easily investigate patterns and avoid recurrence.
Actionable
Workflows, templates and default actions ensure confident approach to feedback and incidents.
Escalation
Automatically escalate unresolved complaints to the right people for quick resolution
Connected
Linked to Action modules so managers can see plans put in place to improve services.
Secure
Record personal details securely and safely
Automatic
API support to allow custom forms and systems to populate Inform, including web form.
Improve organisational performance
You can reduce time, effort and cost by standardising and automating your processes in order to improve effectiveness and efficiency.
Identify emerging risks and opportunities
Take action quickly and confidently by linking data sources from different modules into powerful dashboards.
Comply with regulations and standards
You can show that you are controlling your processes and verifying their effectiveness with a single integrated system
Risk
Create accountability and strengthen business assurance.
Assets
Protect your assets and ensure business continuity.
Reporting
Create and improve a culture of reporting and shared learning.
CA/PA
Strong internal controls for preventive and corrective action.
Suppliers
Manage all vendor related compliance data for ISO and other standards.
Customers
Thoroughly manage and resolve customer complaints.
Documents
Standardise and automate your document control process.
Assessment
Improve collaboration and transparency in progressing recommendations with high-level reporting.
Training and Competence
Ensure competency and consolidate training and development records.
With Pentana Risk, we’re able to create unique portals for stakeholders across the business to let them identify key risks quickly. By giving each business unit the tools to control their own risk management, Admiral’s executive oversight has dramatically improved.
Huw Thomas,
Enterprise Risk Manager
Admiral