Harrogate Borough Council use Pentana Risk for effective performance management
From April 2005, Harrogate decided to pilot the software in one department first (Development Services), to gain a better understanding of how they wanted to really use it in the Council and also to showcase an example of how Pentana Risk could be used to improve performance.
Rachel Glendinning, Performance Manager, worked closely with the Business Support team in Development Services to gather the necessary historic and current information, key that information into the system and then get it validated. Although a time-consuming task, absolute accuracy was necessary in order to satisfy the Audit Commission and to build confidence in the project.
By October 2005 the data on Pentana Risk was complete and accurate and more importantly was becoming relied upon. Any initial scepticism was rapidly fading, and interest from other parts of the organisation was building.
- Corporate Performance Management has been transformed from a reactive administration function into a department delivering high quality, proactive service
- Reports from Pentana Risk are of such high quality they are used directly on Harrogate Council's website and shared directly with the Audit Commission
We started off from scratch on this project which meant that initially there was a large amount of work to do just in terms of data collection, collation and verification. It has, however, all proved to be worthwhile and has enabled the Council to move forward and lead the way in Performance Management.