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Ideagen's Q-Pulse to standardise Bahrain's Ministry of Transportation & Telecommunication's quality management efforts

29 March 2016
Ministry of Transportation and Telecommunications Logo.PNG

Bahrain’s Ministry of Transportation and Telecommunications (MTT) has selected Ideagen’s Q-Pulse software to help it automate a number of manual processes relating to quality and safety management.

The MTT will use the software to replace manual functions around key tasks involving occurrence and incident management, audit management and overall quality and safety.

As the Government body responsible for the development and regulation of the Kingdom’s transportation and telecommunications infrastructure and systems, the MTT has also adopted Q-Pulse to handle critical job functions related to certain regulations and standards.

Maram Abdulla Al-Bastaki, Project Leader at MTT, said: “We were looking for a solution that would help in providing an automated approach to replace manual processes focusing on occurrence and incident management, audit management as well as quality and safety procedures.

“To be more specific, the Civil Aviation Affairs (CAA) sector – comprising of the Air Navigation Directorate, Safety and Security Directorate and the Aeronautical Licensing Directorate – handles critical job functions and they are required to follow certain regulations and standards in their work.

“As a result, they required a system to strengthen the oversight role of the CAA by providing comprehensive and secure audit capabilities as well as occurrence & incident reporting including management and analysis capabilities – not to mention overall control on their quality and safety procedures. All of that will help in ensuring compliance with ICAO Safety regulations and requirements.

“We looked at different solutions used by other organisations, but Q-Pulse was the most suitable to our requirements.”

Among the standards that Q-Pulse will help MTT adhere to are those associated with ICAO, IATA, IOSA, ANTR and ISO. Maram added: “These standards require us to follow certain procedures and rules whether in relation to audits, occurrences & incidents or document control. Having Q-Pulse will help in applying and enforcing these procedures.”

Maram added: “Q-Pulse’s modules basically resembles any organisation’s real life teams working together to achieve operational efficiency, accurate incident management and compliance to international standards and regulations. If implemented and utilised correctly, it could completely replace all manual paper based processes with a much better automated solution making everyone’s life easier.

“Indeed, our hope for Q-Pulse is that the system replaces all of our manual processes. We are also hopeful of implementing the product within other sectors and directorates in the ministry.”

For more information on the Ministry of Transportation and Telecommunications, visit their website

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