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Ideagen client nominated for international quality award thanks to Coruson project

02 November 2017
ISS team.jpg

An Ideagen customer has been shortlisted for an industry leading quality award thanks to her work building a quality management and reporting system using Ideagen Coruson.

Suzanne Burge, Quality and Assurance Manager at facilities management firm ISS, which manages the operations for Telefonica UK’s Property department, is a finalist at the International Quality Awards.

Hosted by the Chartered Quality Institute (CQI), IRCA and global quality assurance and risk management company, DNV-GL, the awards recognise organisations who are ‘passionately committed to the advancement of the quality profession’.

Suzanne has been shortlisted as one of three finalists in the ‘Quality Professional in a New Project’ award – the first such category in the awards’ history.

Sponsored by Jaguar Land Rover, the category recognises the quality professional who has contributed most to their organisation with a quality system established from scratch in a project environment.

Suzanne said: “We are really excited about the nomination as it is the first year the CQI has offered the award.

“The journey we have been on as a team over the last two years has been incredible. From trying to understand the scope of the quality project to building the system from scratch using the Coruson software – we really have come a long way.

“Although I have been nominated, I really couldn’t have achieved this recognition without the help of my colleagues from ISS, Telefonica UK and our friends at Ideagen. It really has been a team effort and we are just delighted that our hard work and dedication over the last 24 months is being recognised.”

Ideagen Coruson, Ideagen’s enterprise cloud safety management software, was implemented by Suzanne and her Quality Assurance team (pictured above, left to right) of Lisa Wragg (Assurance Co-ordinator) and Sam Llewellyn (Management Information Manager). Coruson was chosen by ISS and Telefonica UK Property to manage governance, risk and compliance across its O2 estate.

Suzanne added: “We wanted a product that that we could design ourselves to fit the needs of the business – not just now but in the future. A system that continues to add value to our operations and that’s what we got with Coruson.

“From an improvement point of view what this project has meant is that we can basically modernise our entire operations – we don’t have to carry out tasks, such as audits, on paper for example. We have moved on from its original scope of reporting, audit actions and documentation – and we are now looking to use it to report near hits and accidents.”

Suzanne continued: “I genuinely don’t know if we are in with a chance of winning or not, but to be honest we are just honoured that we have been recognised for the work that has gone into this project – of which Coruson has been a major, major part.”

The CQI's website says the awards are designed to "acknowledge the people who share their experience for the benefit of individuals and teams, and for the benefit of the profession. And we want to recognise leaders who design and foster a culture where their fellow quality professionals are able to succeed. These awards will also help the wider public understand the critical role that quality professionals play in enabling their organisations to be efficient and effective.”

The International Quality Awards will take place on Wednesday, November 22nd at the Merchant Taylors’ Hall in London.

Ideagen Coruson is a mainstay of Ideagen’s portfolio of governance, risk and compliance applications. Currently, the software is being used by many high-profile brands such as the UK Rail Safety and Standards Board, Haeco, Johnson Matthey, British Airways and Air Asia.

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