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Our Customer Focus

Ideagen Is A Customer Obsessed Organisation

Our purpose is to make the client experience as simple, efficient and effective as possible, helping them reduce time-to-value and achieve desired outcomes.

We aim to do this through working with honesty and transparency to ensure customer satisfaction and create strong working relationships for the long term.

Ideagen customer illustration

Current Client Overview Highlights

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5000+ clients, globally

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250+ hospitals in the UK and US

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300+ global aviation oganisations

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7 of the top 10 UK accouning firms

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All global aerospace and defence companies

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75% of the top global pharmaceutical companies

"The better job we do for customers, the more it allows us to invest in our people and products to further improve customers' success."

Ben Dorks, CEO at Ideagen

 

Ideagen's Customer Success Programme Partnership

In 2017, Ideagen launched its Customer Success programme to enhance our knowledge of software performance and customer health.

In a joint and strategic partnership (pictured above), we implemented the Natero customer success software system in the latest development of our customer success project.

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Encouraging Our Customers To Communicate and Collaborate

All of our customers are part of a vibrant #IdeagenCommunity and have access to a dedicated customer website for;

  • Valuable product information
  • Standards and compliance updates
  • Product training & development
  • Practical applications and useful collateral
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Ideagen Customer Council

The council was formed to ensure we could work directly with the members to improve the offering from Ideagen to all customers.

Working closely and collaboratively with us, the Council advises how we can best serve our customers and drive a customer-centric approach to our business.

We have regular contact with the council to discuss their views and the feedback provided by them fully influences the decisions we make on what we offer to our customers.

There are plenty projects that the council have been involved in to date, mainly but not isolated to our new Customer Website, improvements for our Horizons Conferences in the US and Europe and working with us to construct the agenda for Horizons.

Ideagen Horizons

Ideagen Horizons is our dedicated customer conference held annually across various regions.

It attracts customers from many industries to learn about (and see) what's new with Ideagen and our products. Each event gives users the chance to hear from internal experts, network with fellow users, learn best practices and enhance product knowledge.

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