Helping our customers get the most out of our software
Customer Services at Ideagen
Our customer department is made up of several different teams.
Customer Delivery works with some of the biggest names across key industries, supporting them to integrate their new software products into their business and acts as a mentor throughout the process. Its role is to deliver customers' success by supporting the wider business to manage projects effectively.
Customer Success act as both advocates and trusted advisors to our customers, ensuring their experience is as simple, efficient, and effective as possible through their onboarding journey and beyond. They support customers to achieve their desired outcomes using our solutions, and use valuable and relevant feedback to help shape our product roadmaps.
Technical Support is a direct point of contact with our customers and provides guidance should any customer experience technical difficulties. It is a key link in ensuring that all our customers able to make the best use of our software to achieve their business goals.