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Senior Customer Account Manager

Closing Date
Thu, 02 Jan 2020

View and Apply

By clicking ‘View and Apply’, you will be taken to our 3rd party service, from which you will be able to register and apply for the role.

Location

Homebased

Salary

Dependent on experience

We are looking for a Senior Customer Account Manager, to join our rapid expansion in our Quality Management System business, across our Aviation, Engineering and Manufacturing sectors. You will be responsible for creating long-term, trusting relationships with our customers. Your role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek opportunities for growth within our customer base through both upselling, and cross selling from our range of solutions. This is a fantastic opportunity for someone who is looking to further develop themselves in a sales role within a fast growing, global technology company. This role is homebased, with occasional travel to our offices in Nottingham and Glasgow. 
 
You will be passionate about creating and maintaining relations with clients, whilst being able to manage several tasks at one time. 
 
 
Key responsibilities: 
  • Understand complex selling using a consultative sales process
  • Have the ability to build an effective business case and ROI and “scale the scale”
  • Identifying realistic opportunities, qualify them quickly and pursue them effectively
  • Develop and maintain strategic relationships with all key customer stakeholders, understanding their current and future challenges 
  • Work at becoming a domain expert and learn competitive advantage
  • Organise regular reviews with customers to develop new opportunities outside of their existing service for additional revenue and margin
  • Proactively contribute to improve our service delivery and customer satisfaction 
  • Communicate customer priorities to internal staff via team meetings and/or ad-hoc briefings as necessary
  • Play a key part in the management of customer success through relevant and effective contributions to strategy, planning and service improvement initiatives 
  • Maintain Customer account plans and pipeline records 
 
 
To be considered for this role, you must have:
  • A minimum of 3 year’s software sales/customer account management experience
  • Demonstrable experience of working to deadlines and achieving or exceeding sales targets (3+ years)
  • Excellent verbal, written and interpersonal skills
  • A self-confident and persuasive manner as well as being a natural influencer 
  • Experience working with the highly regulated Aviation, Aerospace & Defence Industry and/or experience of working in a Quality, Risk or Health & Safety Management environment
  • Proven experience of developing effective client relationships with a range of stakeholders
  • An ability to articulate technical solutions concisely to a diverse audience 
  • The skill to act quickly and seize opportunities 
  • Highly organised, able to manage workload and meet target deadlines 
  • Be adaptable if situation changes with clients, able to find solutions which work for the company and the client 
 
Desirable
• Experience of working in a Quality, Risk or Health and Safety Management Environment 
 
Who are Ideagen? 
 
As a supplier of compliance management and productivity solutions with over 4,700 customers across the world using our products, it would be easy to label Ideagen Plc as a software company, but with offices across the UK, USA, Bulgaria, Malaysia and Dubai we are so much more than that. We are a company that continually works with its customers to maximise what can be achieved with effective management of their compliance system – a remit much wider than a set of products.
 
What's in it for you?
 
While we take our work and deliverables seriously, we have a relaxed working environment and we want our people to be rewarded for their hard work. We offer benefits such as; 34 days’ holidays (inclusive of bank holidays), Enhanced Maternity and Paternity Pay, Contributory Pension Scheme, Free On-site Parking, Private Medical Insurance and many more! 

View and Apply

By clicking ‘View and Apply’, you will be taken to our 3rd party service, from which you will be able to register and apply for the role.

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