Junior Site Reliability Engineer

Closing Date
Sun, 19 Jul 2020

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By clicking ‘View and Apply’, you will be taken to our 3rd party service, from which you will be able to register and apply for the role.


Homebased, USA



We are recruiting for a Junior Site Reliability Engineer to join our US team. You will be responsible for the day to day operations associated with the delivery of Ideagen's hosting and SaaS services. The role has a focus on deploying, managing and operating our highly available systems and with the support of others will provide implementation of suitable controls to ensure the services remain secure, resilient and of optimum performance.

If you are hungry to develop your career and are ready to progress, we want to hear from you!

Key responsibilities:

  • Backend support of the infrastructure estates for multiple products supporting their SLAs
  • Ensure best practices are followed – OWASP, VMWare, AWS, etc
  • Responsible for providing an incident response support team / resource as well as an out of hours on call support team / resource
  • Collaborate to build and improve continuous integration, continuous delivery and continuous deployment processes for appropriate products
  • Manage the baseline configuration and changes through appropriate change control mechanisms
  • Design, develop, and deploy systems that meet the needs of the business

To be considered for this role, you must have:


  • Experienced system / network engineer looking to extend their skills by moving into the development lifecycle and driving improvement within the platform or for someone with a development background wanting to transition into a more operations-focused role.
  • Sysadmin skills (Linux/Windows);
  • Scripting skills – PowerShell, Python, Bash etc.
  • Good problem analysis skills, able to use data to determine root cause of issues and appropriate solutions
  • The ability to remain calm under pressure
  • Experience in networking, protocols and security
  • Working knowledge of both AWS and Azure


  • Dynamic, hands-on technology experience with an emphasis on solution delivery and platform optimisation
  • Proactive, upbeat and collaborative communication style, with the ability to be direct, tactful, and transparent.

What's in it for you?

While we take our work and deliverables seriously, we have a relaxed working environment and we want our people to be rewarded for their hard work. We offer benefits such as; 33 days' Vacation days (inclusive of Federal days), Vacation days purchase scheme, Enhanced Maternity and Paternity Pay, Pension 401k plan, Private Medical Insurance 100% of cost and many more!

Who are Ideagen?

If you've ever flown in a plane, been in hospital, or even given blood, there's a good chance we've helped keep you safe. For nearly a quarter of a century, we've been providing software solutions to thousands of customers such as the UK NHS, Virgin, PwC, Emirates, Heineken and even Harvard University. We're not a large faceless corporation, but we're not a fly-by-night dot com company either. With more than 550 employees in multiple locations across the UK, USA, Dubai, Malaysia and Bulgaria – not including our global Partner Network – we're one of the most exciting and fastest growing software companies in the world.

View and Apply

By clicking ‘View and Apply’, you will be taken to our 3rd party service, from which you will be able to register and apply for the role.

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