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Customer Success Executives

Closing Date
Sun, 04 Aug 2019

View and Apply

By clicking ‘View and Apply’, you will be taken to our 3rd party service, from which you will be able to register and apply for the role.

Location

Nottingham

Salary

From £22,000, dependent on experience

If you've ever flown in a plane, been in hospital, or even given blood, there's a good chance we've helped keep you safe. For nearly a quarter of a century, we've been providing software solutions to thousands of customers such as the UK NHS, Virgin, PwC, Emirates, Heineken and even Harvard University. We're not a large faceless corporation, but we're not a fly-by-night dot com company either. With more than 450 employees in multiple locations across the UK, USA, Dubai, Malaysia and Bulgaria (not including our global Partner Network)we're one of the most exciting and fastest growing software companies in the world.

There's never been a more exciting time to join Ideagen and following our continuous growth, we have a fantastic opportunity for a number talented Customer Success Executives to join our brand-new team to drive customer success. We are investing heavily into customer success and rather than rebranding customer support, we are truly rebranding the customer success function for the greater good of our customers.

You'll play a key role, working across all areas of the business, to promote an exceptional customer success culture and focus in everything we do. You'll thrive in customer focused roles and will be at the forefront of helping our new and existing customers by continuously engaging with them.

If this sounds like the role for you, they why not join us to help us move out Net Promotor Score from great to excellent!

Key responsibilities:

  • Providing onboarding and adoption support to new customers so initial desired outcomes are achieved
  • Support existing customers to ensure maximum value of their investment is achieved and that future vision can be realised
  • Working collaboratively with the Sales, Account Management and Support teams
  • Increasing the user adoption of customers and supporting the user learning journeys and experiences
  • Knowledge sharing of best practice and solutions with the wider team to ensure customers are getting the most of their investment

To be considered for this role, you must have:

Essential

  • At least 3 years' experience with customer facing activities within a B2B environment, ideally for a software company
  • The ability to break down problems into manageable components and think through efficient solutions
  • A high degree of ownership of work alongside natural empathy for customers and their designed outcomes
  • Strong communication skills, both written and verbal, with a professional presence
  • Demonstrable continuous self-learning and improvement and openness to input from other team members and departments
  • A natural passion for doing the right things right, knowledge sharing and helping others

Desirable

  • Experience of CRMs and Customer Success Management software
  • Awareness of software implementation in a B2B environment

What's in it for you?

While we take our work and deliverables seriously, we have a relaxed working environment and we want our people to be rewarded for their hard work. We offer benefits such as; 34 days' holidays (inclusive of bank holidays), Enhanced Maternity and Paternity Pay, Contributory Pension Scheme, Free On-site Parking, Private Medical Insurance and many more!

 

View and Apply

By clicking ‘View and Apply’, you will be taken to our 3rd party service, from which you will be able to register and apply for the role.

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