Customer Success Agent

Closing Date
Thu, 24 Sep 2020

View and Apply

By clicking ‘View and Apply’, you will be taken to our 3rd party service, from which you will be able to register and apply for the role.


Ruddington, Nottingham


Depending on Experience

Customer Success Agent

Salary dependent on experience

 We are seeking a Customer Success Agent to join our enthusiastic and driven team, based in our head office in Nottingham. Customer Success within Ideagen is not just a department, it is a cross functional philosophy within all business functions, which promotes a customer success culture and focus in everything we do. This customer facing role is designed to help both new and existing customers by engaging with them in a proactive and planned way.

If you have natural enthusiasm, an excellent telephone manner and good negotiation skills, we would love to hear from you!

 Key responsibilities:

 There are two key focus areas for this role, improving customer health and customer maturity to help both new and existing customers create a drive towards a future vision.

  • For new customers this will start by providing onboarding and adoption support so they can achieve their initial desired outcomes
  • For existing customers, you will help them maximise the value of their investment so they can realise their future vision
  • You will work closely with other departments, typically Sales, Account Management, Support and Renewals.

This will benefit customers by: -

  • Helping them to realise their desired outcomes through adoption
  • Reducing their ‘Time to Value’
  • Increasing their user adoption
  • Supporting user learning journeys
  • Improving their experiences
  • Getting the most out of their investment
  • Sharing other solutions that can help
  • Best practice sharing

 To be considered for this role, you must have:


  • Experience with customer-facing activities within a B2B environment
  • Ability to break down problems into manageable components and think through solutions
  • Takes high degree of ownership over their work
  • Clear communicator with professional presence
  • Strong listening skills; open to input from other team members and departments
  • Strong empathy for customers and their desired outcomes
  • Demonstrate a desire for continuous learning and improvement
  • Passion for doing the right things right, knowledge sharing and helping others


  • Experience of CRMs and Customer Success Management software
  • Awareness of software implementation in a B2B environment

What's in it for you?

While we take our work and deliverables seriously, we have a relaxed working environment and we want our people to be rewarded for their hard work. We offer benefits such as; 34 days’ holidays (inclusive of bank holidays), Enhanced Maternity and Paternity Pay, Contributory Pension Scheme, Free On-site Parking, Private Medical Insurance and many more!

Who are Ideagen?

If you’ve ever flown in a plane, been in hospital, or even given blood, there’s a good chance we’ve helped keep you safe. For nearly a quarter of a century, we’ve been providing software solutions to thousands of customers such as the UK NHS, Virgin, PwC, Emirates, Heineken and even Harvard University. We’re not a large faceless corporation, but we’re not a fly-by-night dot com company either. With more than 550 employees in multiple locations across the UK, USA, Dubai, Malaysia and Bulgaria – not including our global Partner Network – we’re one of the most exciting and fastest growing software companies in the world.



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By clicking ‘View and Apply’, you will be taken to our 3rd party service, from which you will be able to register and apply for the role.

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