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Credit Controller

Closing Date
Sun, 30 Jun 2019

View and Apply

By clicking ‘View and Apply’, you will be taken to our 3rd party service, from which you will be able to register and apply for the role.





If you’ve ever flown in a plane, been in hospital, or even given blood, there’s a good chance we’ve helped keep you safe. For nearly a quarter of a century, we’ve been providing software solutions to thousands of customers such as the UK NHS, Virgin, PwC, Emirates, Heineken and even Harvard University. We’re not a large faceless corporation, but we’re not a fly-by-night dot com company either. With more than 400 employees in multiple locations across the UK, USA, Dubai, Malaysia and Bulgaria – not including our global Partner Network – we’re one of the most exciting and fastest growing software companies in the world.

We are recruiting for a Credit Controller to join our expanding Finance and Operations team in our Head Office in Nottingham. Working directly with the Finance Manager, alongside a small team of credit controllers, you will be responsible for chasing, collecting and maintaining various customer accounts, both UK based and International.

This is a fast-paced role, so it is crucial you can manage your own workload where priorities may change throughout the day. On the job training will ensure you are fully knowledgeable on our systems. If you have natural enthusiasm, an excellent telephone manner and good negotiation skills, we would love to hear from you!

Key responsibilities:

  • Carrying out the credit control on several Ideagen subsidiaries in multiple currencies and geographical locations
  • Liaise with customers on a regular basis to ensure invoices are paid in a timely manner and that queries are handled efficiently and effectively
  • Ensure the documentation of your communications with customers on the finance software system
  • Completion of the necessary administrative paperwork to facilitate customer payments, including international tax forms which vary from country to country
  • Issuing customer statements and letters by email and post and following up on any responses by phone, email or post as required
  • Liaise with Sales, Projects, Finance and Support Teams as and when required
  • Build relationships with both internal and external stakeholders
  • Undertake other ad-hoc duties to support the wider Finance and Operations team

To be considered for this role, you must have:


  • Demonstrable experience within a Credit Control role
  • Strong communication skills, both written and verbal, with robust negotiations skills
  • Experience working to deadlines in a fast-paced environment
  • Excellent observation skills and high attention to detail
  • The ability to challenge customers assertively where necessary
  • Approachability and a professional nature
  • Experience in stakeholder management
  • A natural enthusiasm and perseverance in your approach to work


  • Working knowledge of Netsuite ERP system
  • Experience of Salesforce CRM system

What's in it for you?

While we take our work and deliverables seriously, we have a relaxed working environment and we want our people to be rewarded for their hard work. We offer benefits such as; 34 days’ holidays (inclusive of bank holidays), Enhanced Maternity and Paternity Pay, Contributory Pension Scheme, Free On-site Parking, Private Medical Insurance and many more!

View and Apply

By clicking ‘View and Apply’, you will be taken to our 3rd party service, from which you will be able to register and apply for the role.

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